[Wynik] Central technical support for Frontex Operational Equipment (Implementation, ServiceDesk, all remote maintenance coordination and training coordination services)

The Lot 1 Contractor shall coordinate all activities of (Lot 2-3) in-field Contractors and shall provide all the necessary information to the In-Field Contractors for the implementation of the services. Frontex recognizes four distinct execution stages of activities under the future contracts: 1. Implementation (one time) a. Preparation b. Design and compliance c.

Solution implementation stages i. Stage 1- Go-live (Level 1) Initial Operational Capability ii. Stage 2 – In-Field Corrective Maintenance iii. Stage 3 – Remote and In-Field training and Preventive Maintenance iv. Stage 4- Full Operational Capability (Common to all future Contractors) 2. Annual Technical Support Services a. ServiceDesk and Remote Support Services b.

Preventive Maintenance and Training Coordination 3.Upon Frontex Request: a. Auxiliary Services: i. Studies ii. Additional Services b. Additional personnel d. Service Management Tool specialist e. Technical Documentation specialist 4. Phase-out Services